Data & Analytics
Data & Analytics are the two most critical areas of investment today behind digital transformation programs. Yet it’s a well known fact that only a handful of digital transformation initiatives are successful. Most data-analytics powered digital transformation programs get trapped into the exhaustive mechanics of building out comprehensive infrastructure that is not only expensive and takes years, but misses the mark to provide “actionable insights”.
With Team of data scientists, analysts, domain experts we offer right mix of expertise to achieve your digital transformation data-analytics goals. We bring cross-sector insight to your challenges and can explore ideas from many different industries to help you discover smarter solutions faster.
We apply innovative, cloud based, low-code/no-code solutions for your overall business analytics program. This fast tracks analysis and provides near real-time intelligent suggestions on action items to take.
Our approach is geared more towards "doing", "measuring" and "realizing value"
customer intelligence & insights platform Key Features
CUSTOMER ANALYTICS
- Customer 360 & Customer Base Analysis
- Digital Persona
- Predictive Modeling
- Customer Scoring & Alerts
- Journey Analytics
MARKETING ANALYTICS
- Rule-based “Next-best-offer”/“Next-best-action”
- Dynamic Customer Segmentation
OPERATIONAL ANALYTICS
- Process Configuration & Product Fulfillment
- Workflow & Email Integration
- Service Request and Complaint Analysis
- Call to Action & Alerting Framework
what can we help with
Shape Customer Experience Journey
- Achieve an actionable 360 customer view
- Identify, nurture and retain profitable customers
- Increase share of wallet
- Improve conversion rates with personalized offers and bundles
- Proactively manage defectors and detractors
- Extend the customer lifecycle
Drive Operational Excellence
- Identify and simplify processes that impede customer experience
- Reduce costs and streamline processes based on analytical insights
- Leverage operational analytics to promote proactive care and retention
- Forecast future trends for proactive management of customer-impacting SLAs
technologies we specialize in
