Three key questions behind successful process transformation initiatives

Transformation is not a one-time initiative. A challenging macro environment, fast changing technology landscape, and changing consumer preferences mean organizations need to continuously evaluate how processes execution is impacting business KPIs. In any situation, three key questions can guide leaders towards effective and sustainable business transformation.

1. How can I get complete, granular, and real-time visibility into how our business processes are running based on the data collected in the IT systems? In reality, the process related data is underutilized. For example, experts believe manufacturing industry does not use 80% of the valuable data and could improve productivity by 30-40% with better use of data.
2. How can I know objectively the root causes of process inefficiency, determine the next best action, and execute it in a timely and accurate manner?The root causes behind inefficiencies are identified usually based on perception and experience of the people on the ground. This could mean solving the wrong problem even if modern automation technologies are applied.
3. How can my process transformation initiatives directly impact business KPIs to quantify and justify RoI from the investments? Any initiative that does not have an impact on the business metrics is likely to be a waste. The upfront analyses must help in establishing strong business case for investing time and money.

Process mining solutions provide answers to the above questions right from discovering the inefficiencies to enhancing the business processes to monitoring the progress in order to sustain the transformation and meet the constantly moving targets.