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Infrastructure Support Engineer

Job Description

Part of both the deployment team and future operations team, you are mainly in charge of the infrastructure support for server installations and troubleshooting.The Engineer also contributes to the completion of the solution architecture for the Robotic Process Automation project. 


Role Expectations:


  1. Provide L2 Infrastructure support for server installations and troubleshooting 
  2. Assist Sales team with infrastructure and L2 expertise support for server installation requirements and constraints during RFI/ RFPs and POC stages. 
  3. Participate in pre- sales client workshops to help shape best fit solution – by working closely with Sales and Implementation teams.
  4. Participate and lead Infrastructure workshops during the post- sales (implementation) phase. 
  5. Escalate tickets to L3 Infrastructure Support team


Minimum Requirements:


  1. Network protocols and network administration knowledge, network security – minimum 3 years.
  2. Good knowledge of security as it relates to cloud- based infrastructure. 
  3. Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems). 
  4. Ability to work in a cloud- based or hosting environment (Microsoft Azure Cloud is a plus).
    Knowledge of Microsoft Active Directory and SQL Server.
  5. Experience using automated monitoring tools (SCOM, SCCM, Nagios)
    Knowledge of ITIL and industry best practices.
    Experience in writing PowerShell scripts.
    Strong virtualization experience using Hyper- V, VMWare, Citrix XenApp/ XenDesktop.
  6. Experience with workstation management systems and desktop imaging.
  7. Experience with Web Server technologies, especially IIS.
  8. Fluent written and spoken English is mandatory, fluency in any other European languages is a plus.
  9. Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus.

Position Brief :

Part of both the deployment team and future operations team, you are mainly in charge of the infrastructure support for server installations and troubleshooting.The Engineer also contributes to the completion of the solution architecture for the Robotic Process Automation project.

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